Refund & Return Policy

Refund & Return Policy

At Bloom Vexa, customer satisfaction is our top priority. We aim to ensure that every purchase meets your expectations. If for any reason you are not satisfied with your order, we offer a 7-day money back guarantee under the conditions below.

Return Eligibility

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  Customers may request a return within 7 days of receiving the order.
  
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  Items must be unused, unworn, and in their original packaging.
  
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  Products must include all original tags, accessories, and proof of purchase.
  

Non-Returnable Items

Certain items are not eligible for return, including:

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  Used or damaged products (caused by the customer)
  
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  Items without original packaging or tags
  
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  Final sale or promotional clearance items (if applicable)
  

Refund Process

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  Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  
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  If approved, your refund will be processed within 5–10 business days.
  
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  Refunds will be issued through the original payment method (Cash on Delivery orders will be refunded via agreed method such as bank transfer or wallet).
  

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or proof. We will arrange a replacement or refund depending on the situation.

Return Shipping

In most cases, customers may be responsible for return shipping costs unless the product is defective or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

📧 bloomvexa.official@gmail.com
📞 +92 370 7609594

We are always here to help and ensure a smooth shopping experience for you.